Technical Support
1. What kind of technical support do you offer?
We provide free email, chat, and ticket support for all our customers. Our dedicated team is available to assist you with any technical issues or questions you may have.
2. How can I access theme documentation and guides?
Complete and updated theme documentation is available on our website. It includes quickstart videos, detailed guides, and a comprehensive knowledge base to help you maximize the potential of the Agile theme.
3. What should I do if I encounter a technical issue?
If you encounter any technical issues, you can reach out to our support team via email, chat, or ticket. Provide detailed information about the issue, and our team will work with you to resolve it as quickly as possible.
Policies
1. What is your update policy?
We provide free lifetime updates for the Agile theme. This includes new features, security enhancements, and design improvements to ensure your site remains up-to-date.
2. Do you offer documentation and guides?
Yes, we offer complete and updated theme documentation, including quickstart videos and a comprehensive knowledge base to help you get the most out of the Agile theme.
3. What are the system requirements for using the Agile theme?
The Agile theme is compatible with HubSpot CMS Hub Professional or Enterprise plans. Make sure your HubSpot subscription meets these requirements to use all features of the theme.
Refunds
1. What is your refund policy?
We offer a 30-day money-back guarantee. If you are not satisfied with the Agile theme, you can request a refund within 30 days of purchase.
2. How do I request a refund?
To request a refund, please contact our support team via email or chat with your purchase details. We will process your request promptly.
3. Are there any conditions for the refund?
The refund is applicable if you are not satisfied with the theme within the first 30 days of purchase. Customization services or additional services beyond the theme purchase are not refundable.